If you don't find the answers you're looking for in this FAQ, Contact Us
using the information at the bottom of this page...
- Q: Can you ship the bike? A: Sorry, I'm not shipping the bikes
- a) the box is large and heavy (65lb, 78"x8"x28")
- b) it would be very expensive - over $120!
- c) the wheels might be bent if not transported upright
- d) I want to assemble each bike to verify quality.
- Q: Can I buy the bike unassembled in the box? A: I'm selling these bikes assembled only for your protection and mine. I do a quality check on each bike to resolve any factory issues or missing parts. That saves you the trouble of dealing with these problems and allows me to give you the bike confident that it is complete, without defects, and in good working order.
- Q: How can I transport the bike? A: Assembled the bike is 7.5 feet
long. You can transport it in a van, in a hatchback with the hatch tied down,
on a tandem roof rack, on a hitch-mounted back rack, in a trailer, or ideally
bring an extra driver for the car and just ride your new bike home! I
use a hitch mounted back rack and put reflectors on the wheels which stick out
about 10 inches on each side of my Corolla. The Ministry of Transportation
limits load width to 8.5 feet (102 inches) so this is not illegal or irresponsible.
It is similar to having RV towing mirrors mounted on your vehicle.
- Q: What is the minimum height for the stoker (rear rider) A:
A child should be 4 to 4.5 feet tall depending on the child's leg length. We found that with a smaller kid's seat and with the rear reflector removed we could get the seat down to 25" between top of the pedal fully extended and the top of the seat. To accurately assess whether your child will fit, rig a kid's bike with the same 25" leg extension and see whether your child can handle it comfortably.
- Q: Is the price negotiable? A: Sorry, no. I'm doing this as a hobby and a public service more than a business. The price is set to cover my transportation, assembly, and other overhead costs.
- Q: What form of payment do you accept? A: Cash only, in-person transactions. Saves on hassels and overhead costs.
- Q: What's the price per Tandem A: The 2015 price of $550 is your final price including assembly and taxes. Costs have increased due to the declining Canadian dollar, increases in global shipping, and increases in wages in China.
- Q: The US web site Walmart.com has these bikes for under $300. A:
Yes, but that's before sales tax, US dollar exchange rate, and border duties,
if you order one online and go to Buffalo to pickup (Walmart.com doesn't ship to Canada).
Walmart tandems are not unpackaged, assembled, tuned or inspected for factory defects, tasks you are responsible for after your purchase.
- Q: What kinds of factory defects have you encountered? A: Mainly
minor things like misadjusted components, missing screws, and rough spots on
the frame. Generally any loose components can be tightened and improper
adjustments can be resolved by someone with basic bike mechanic skills. But
about 1 in 5 bikes have a more serious problem that requires specific tools
and sometimes more than an hour to resolve. For example: metal burr in seat
post sleeve; seized front brake pivot; pedal crank misalignment; revo-twist
shifter improperly assembled; stoker bar mount threads affected by over-weld.
- Q: What's Harmony Cycle's history? A: Early in 2007 we coudn't find an entry level tandem in Canada, and so we contacted a distributor who imported 3 Kent Tandems one of which became ours. In 2008 Harmony Cycle sold 5 tandems, and in 2009 we had a very busy summer with 50 tandems assembled for happy customers. From April 2010 till March 2012 we were back-ordered, but we obtained stock and sold Tandems in 2012, 2013 and 2014. The first shipment of 2015 is available for sale April 15th.
Contact Us ...
Contact us by email info [at] harmonycycle.ca
Call or text: 416 319 1593 Monday through Saturday 9am to 9pm.
We are located at 250 Shawnee Circle, Toronto, ON. Test riding and tandem pickup by appointment only.